Frequently Asked Questions

Please read our FAQ before sending us a message.

How long takes items preparation?

The time I need to prepare an order for dispatch varies. For details, see individual items.

What is your processing time?

Processing time is the time it takes me to make your order to the point it is ready to be posted.
Our current processing time is 4-5 WORKING days. It’s important to note that this is Monday – Friday. So if you order on Friday, yourworking days won’t begin counting down until the following Monday. Once your item is posted it is then a further 1-3 working days to delivery (assuming you’re in the UK and have opted for 1st class postage).

Why I need to add the birthday party date on the personalization of the item?

These items are made to order and will ship according to the party date.
All our items are made to order, so please give us enough time to prepare and ship.

Do you take CUSTOM orders?

Yes! I take lots of custom orders.
If you need something you did not see in my shop, please contact me.
I would love to talk about creating a custom order for you.

How long takes CUSTOM and personalized orders?

Custom and personalized orders will take about 1-2 weeks to produce dependent upon quantity. Estimated production times will be notated in individual listings. I try my best to get your order out to you as soon as I can. If you have a rush order or questions about how long your custom order will take, please ask me and I will be able to give you better estimates on a per case basis. Most times, your order will get to you way before the estimated date!

I change my mind, can I cancel the order?

You have up to 24 hours to cancel your order to get a full refund.

I have entered my address incorrectly, what do I do now?

If you find that you entered the wrong shipping address please message me within 12 hours and I can cancel your order and you can repurchase with the correct address.

I have few questions about my order?

Please contact mevia this contact form if you have any problems with your order.

Send us an email